Zencra Labs
Help Centre
How can we help? Search our guides on accounts, credits, studios, generations, and privacy — or reach the support team for more.
Start here
Getting started
Account & login
- Create and access your accountCreate and access your account with email and password, or with a supported social sign-in.
- Reset your passwordIf you forgot your password, use the forgot-password option to receive a reset link by email.
- Supported sign-in methodsYou can sign in with email and password, or with Google, Microsoft, or Facebook.
- Verify your emailVerifying your email is required before you can generate. Look for the confirmation link we send to your inbox.
Billing & credits
Image Studio
Video Studio
Audio Studio
Future Cinema Studio
AI Influencer
Generation status & failures
- What happens when a generation fails?If a generation fails before delivering a usable result, the reserved credits are restored automatically. You can try again.
- Understanding generation statusGenerations move through statuses such as queued, processing, and completed — or failed if something goes wrong.
Uploads & media
Privacy & data
Contacting support
Frequently asked questions
Getting started with Zencra
Sign up, verify your email, choose an available studio, create your first generation, then view the result.
What is Zencra Labs?
Zencra Labs is a platform for creating images, video, audio, and character-driven content with AI, using a shared credit system.
Create and access your account
Create and access your account with email and password, or with a supported social sign-in.
Reset your password
If you forgot your password, use the forgot-password option to receive a reset link by email.
Supported sign-in methods
You can sign in with email and password, or with Google, Microsoft, or Facebook.
Verify your email
Verifying your email is required before you can generate. Look for the confirmation link we send to your inbox.
Still need help?
These articles cover the most common questions. If you can't find what you need, you can contact the Zencra Labs support team and we'll be glad to help.