What happens when a generation fails?

If a generation fails before delivering a usable result, the reserved credits are restored automatically. You can try again.

Sometimes a generation does not finish successfully. When a generation fails before delivering a usable result, the credits reserved for it are restored to your balance automatically.

A prompt can also be blocked by a model's safety system — for example, when it includes real brand names or real people's names. Try making your description more generic and generate again.

If a failure is not corrected automatically, contact support and we can review it. Not every unsuccessful attempt qualifies for a credit restoration; support can help review your case.

Read the refund and credit policy

Still need help?

These articles cover the most common questions. If you can't find what you need, you can contact the Zencra Labs support team and we'll be glad to help.